AlviMentis Honey Refund & Return Policy Effective Date: June 2026
At AlviMentis Honey, we are committed to providing our customers with high-quality, 100% pure honey and exceptional service. As our products are consumable food items, this Refund & Return Policy has been developed in accordance with the Consumer Protection Act, 2008 (Act 68 of 2008) of South Africa, while also ensuring the safety and integrity of our products. By placing an order through our website, you agree to the terms outlined in this policy.
1. Returns
Due to the nature of honey as a consumable food product, returns will only be accepted under the circumstances described in this policy.
Customers must notify AlviMentis Honey of any issue within 24 to 48 hours of receiving their order.
To be eligible for a return, customers must provide:
Proof of purchase (order confirmation or invoice).
The order number.
Clear photographs of the product.
Clear photographs of the packaging (where applicable).
A detailed description of the issue. Failure to provide the required information may delay or prevent the processing of your request.
- Eligible Returns
- return may be approved where:
The incorrect product was supplied.
The product was damaged during delivery. The product is defective or unsuitable for consumption.
The product does not correspond with the order placed.
Unless otherwise required by law, returned products must remain unopened, sealed, and in their original condition.
- Damaged or Defective Products
If your order arrives damaged or you believe the product is defective, please notify us within 24 to 48 hours of delivery.
When submitting your request, please include:
Proof of purchase.
Your order number.
Clear photographs of the damaged or defective product.
Clear photographs of the delivery packaging.
- description of the issue.
Once your claim has been reviewed and approved, AlviMentis Honey will, at the customer’s choice: Replace the product;
Issue a full refund; or Provide store credit.
Where the issue is determined to be the responsibility of AlviMentis Honey, we will
arrange collection where necessary and cover all courier costs.
- Incorrect Orders
If we have supplied an incorrect product, please notify us within 24 to 48 hours of delivery.
Upon verification, AlviMentis Honey will:
Arrange collection of the incorrect product. Deliver the correct product at no additional cost.
Cover all associated courier costs.
- Change of Mind
If you ordered the wrong product or no longer require it, you may request a return within 24 to 48 hours, provided that:
The product remains unopened and sealed. The product is returned in its original condition.
Proof of purchase is provided.
In these circumstances, the customer is responsible for all return courier costs.
Refunds or exchanges will only be processed after the returned goods have been received and inspected.
6. Products That Cannot Be Returned
As our products are consumable food items, returns are subject to health, hygiene, and food safety requirements.
The following products will generally not be eligible for return or refund:
Products that have been opened or where the safety seal has been broken.
Products that have been altered, tampered with, or contaminated after delivery. Products that have not been stored appropriately after delivery.
Products reported outside the required 24 to 48-hour notification period, unless otherwise required by applicable law.
However, nothing in this policy limits your rights under the South African Consumer Protection Act. Where a product is defective, contaminated, unsafe, incorrectly supplied, or otherwise fails to meet the standards required by law, we will assess the claim and provide an appropriate remedy in accordance with the Consumer Protection Act.
This policy is intended to protect both our customers and the integrity, quality, and safety of all AlviMentis Honey products.
- Refunds
Once a returned product has been received, inspected, and the return has been approved, customers may choose one of the following remedies:
A refund to the original payment method.
A bank transfer (where applicable).
Store credit.
Approved refunds will be processed within 5 to 7 business days after the returned product has been received and inspected. Please note that the time taken for funds to reflect may vary depending on your payment provider or
financial institution.
- Consumer Rights
Nothing contained in this Refund & Return Policy limits, excludes, or replaces any rights afforded to consumers under the Consumer Protection Act, 2008 (Act 68 of 2008) or any other applicable South African legislation. Where the Consumer Protection Act provides consumers with greater protection than this policy, the provisions of the Act shall prevail.
- Contact Us
If you have any questions regarding this Refund & Return Policy or wish to request a return or refund, please contact us:
AlviMentis Honey Physical Address:
4 Maple Road
Vissagie Park
Nigel
South Africa Email:
info@amhoney.co.za Telephone: 065 918 7706